Shipping policy
Shipping Policy for TilesUniverse.co.uk
Thank you for choosing TilesUniverse.co.uk. We are committed to providing a seamless and reliable shipping experience for our customers. Please review our shipping policy below, which outlines the delivery timeframes and associated fees for different types of products.
Sample Products:
- Delivery Timeframe: Sample products will be delivered within 2 business days.
- Delivery Fee: We are pleased to offer free delivery for all sample products. There are no additional charges for shipping these items.
Normal Products:
- Delivery Timeframe: Normal products are typically delivered within 4-5 business days.
- Delivery Fee Structure:
- Order Value below £250: A delivery fee of £69.99 will be applied.
- Order Value between £250 - £550: A delivery fee of £59.99 will be applied.
- Order Value above £550: Enjoy free delivery with no additional fees.
Please note that the order value refers to the total cost of the products before any discounts or promotions are applied.
Shipping Methods:
To ensure the safe and prompt delivery of your products, we work with reputable shipping carriers and services. Depending on the size and weight of the items, we may utilize various delivery methods such as standard shipping or courier services. Rest assured, we will choose the most suitable shipping method to ensure the integrity of your order.
Tracking Your Order:
Once your order has been dispatched, we will provide you with a tracking number and instructions on how to track the progress of your shipment. This will allow you to monitor the status of your delivery online and stay informed about its estimated arrival.
Delivery Address:
Please ensure that the shipping address provided during the checkout process is accurate and complete. We cannot be held responsible for any delays or issues resulting from incorrect or incomplete delivery information. If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible.
International Shipping:
At this time, TilesUniverse.co.uk only offers shipping within the United Kingdom. We regret to inform you that we do not provide international shipping options.
Order Confirmation and Dispatch:
After placing an order, you will receive an order confirmation email containing the details of your purchase. Once your order has been dispatched for shipping, we will notify you via email, which will include relevant tracking information.
Customer Support:
If you have any further questions or require assistance regarding our shipping policy, please do not hesitate to contact our friendly customer support team. We are here to help and ensure that your shopping experience at TilesUniverse.co.uk is smooth and satisfactory.
Note: This shipping policy is effective as of the current date and may be subject to change. For the most up-to-date information, please refer to the latest version of our shipping policy on our website.
